Victoria answers when you can't — 24/7. She gives rough prices, books quote visits, and handles emergency callouts — like a seasoned office receptionist, just without the salary, the sick days, or the holiday pay.
Two numbers, one Victoria.
Keep your existing business number — we set Victoria up on a brand-new forwarding line that sits quietly behind it, so you don't need to reprint a single van, card, or invoice. Pro & Crew also get a private Admin line for hands-free Owner Mode from the van — so customers never hit a PIN prompt and your admin sessions never clutter the customer call log.
62%
of missed calls never call back
£240
average lost per missed job
24/7
Victoria never clocks off
Victoria
PSV Electrical • On Call
Missed calls cost
£240/job
You're up a ladder. Hands in a fuse box. Driving between jobs. The phone rings — voicemail picks up. Most callers don't leave one. They just call the next name on Google. That's a £240 callout, gone. Multiply that across a week and the maths gets ugly.
A real UK number. A real AI. A scripted emergency callout you can talk through in 90 seconds. No signup, no card, no catch.
"My RCD has tripped."
Victoria will run through an emergency callout — empathy, safety guidance, callout fee, taking your details. Then she'll wrap up and "log" the callout into the demo dashboard below.
Real callouts being logged by people trying the demo right now. Names and postcodes anonymised.
"My RCD has tripped"
P.·DL7·8 d ago
"My RCD has tripped"
P.·DL7·9 d ago
"My RCD has tripped"
P.·DL7·10 d ago
"My RCD has tripped"
P.·DL7·10 d ago
"My RCD has tripped"
G.·NE6·12 min ago
What happens on the call
Provisioned automatically when you activate. This is the forwarding destination — your customers carry on dialling your existing business number; the AI number sits behind the scenes.
Set her name, your manual price list, opening greeting, and emergency callout fee. Takes about 3 minutes.
One-line dial code on your mobile sets up call forwarding for unanswered calls. No app to install — your phone still rings first.
Real diary slots offered, customer auto-created, draft quote ready, Google Calendar updated. Emergencies push + SMS to your mobile. Every call transcribed.
Step 3 in detail
On your existing mobile, dial:
That's the standard UK forward-on-no-answer code. Works on EE, Vodafone, Three and O2 — no app, no carrier portal. Your phone rings first for 4–5 rings; if you don't pick up, Victoria takes the call.
Victoria is purpose-built for sole traders and small firms. Every feature solves a real on-the-tools problem.
Call her Victoria, Charlotte, James — whatever fits your brand. She introduces herself with it on every call, in a warm British accent. Calm, friendly, ready to roll.
Hears 'tripping fuse', 'no power', 'leak', 'gas smell' — confirms it's urgent, quotes your callout fee, takes details, pings your mobile instantly.
Checks your actual availability + Google Calendar before offering slots, then auto-creates the customer, draft quote, and calendar event. No invented slots, no manual data entry.
Two callout fees, one for working hours, one for evenings/weekends. Auto-detects current time and quotes correctly.
Every booking pings your phone. Emergencies trigger high-priority push AND SMS to your fallback mobile — belt and braces.
Add your own quick-job price list. Victoria gives callers a rough ballpark on the phone, then books a free quote visit so you can confirm the actual cost based on the real conditions. Anything not on your list books straight to a quote visit — she never invents a number.
Every call recorded, transcribed, and searchable. See exactly what Victoria said and what was promised.
Customer asks something Victoria isn't sure about? She offers to transfer to your mobile, or take a message — your choice.
Your number sits behind a Twilio UK Regulatory Bundle — fully compliant for UK voice telephony.
Emergency callouts are your highest-margin work. Victoria treats them differently — confirming it's urgent, quoting the right fee for in or out-of-hours, and getting your phone buzzing within seconds with the customer's details.
Live Emergency Log
Mrs Jones
Fuse board tripping, no power
£120
Out-hrs
Mr Patel
Burning smell from CU
£120
Out-hrs
Sarah Lee
RCD won't reset
£85
In-hrs
SMS sent to 07700 900123 — “🚨 EMERGENCY · Mrs Jones · 07700 900456…”
PSV Electrical
iMessage · just now
Hi! It's PSV Electrical. The line was a bit tricky — here's the booking link so you can pick a time and pop your details in: quotesorted.uk/book/psv. Reply if you need anything 👍
Delivered
2 mins later
Call time saved
~2:30 mins
When a call gets unworkable — dodgy reception, the caller can't speak clearly, or an address keeps getting mangled — Victoria politely offers to text the booking link so the customer can finish on their own time. The job still lands, the call ends in 45 seconds instead of 3 minutes, and nobody loses their temper.
Why this matters: Average call-then-fail costs ~3 minutes of API time and loses the customer. SMS pivot clocks in around 45 seconds, keeps the booking intact, and the customer finishes it from their sofa with full signal.
Pick a scenario, hit play, and watch the live transcript. Three of the calls she handles every single day.
Victoria
PSV Electrical · AI Receptionist
ready to play
A customer asks about replacing light fittings — Victoria gives a rough range and books a quote visit.
Live transcript
PreviewVictoria
Hello, PSV Electrical — Victoria speaking. How can I help?
Call Victoria from your mobile and she becomes your hands-free admin assistant. Edit invoices, add line items from your items library, send finished jobs — all without putting the kettle on or sitting at a laptop.
In the van — example call
00:38 · hands-free
What you can ask
Edit a draft invoice — add or remove line items by name
Search your items library by voice ("add 2 LED downlights")
Send a finished invoice on the spot
Fix a sent invoice the right way — follow-up, credit note, or revision (HMRC-compliant)
Tomorrow briefing — pulls QuoteSorted bookings + your free Google Calendar so personal blocks don't ambush you
Catch up on new emergency callouts
Voice-log expenses ("£18.40 fuel from Sainsbury's") — straight into Receipts
Pin per-customer materials shopping lists, read them back at Screwfix
Locked to your number + spoken PIN — nobody else can use it
Built-in safety: Every change is read back to you and confirmed by PIN before applying. Sent invoices use HMRC-compliant credit notes or follow-ups instead of silent edits — the customer is always emailed when anything changes. Full audit trail with audio recordings.
Roll-over minutes for 12 months — burn through them only when you actually need to.
Top-up Bundles
One-off purchases. Roll over for 12 months.
Boost 100
100 minutes
£14.99
£0.15/min
Boost 500
500 minutes
£64.99
£0.13/min
Boost 1500
1500 minutes
£189.99
£0.13/min
Out of minutes? Victoria politely diverts to voicemail until you top up — or flip on Auto top-up to keep her live automatically.
Yes — built on ElevenLabs Conversational AI, the most natural-sounding voice tech on the market. Warm British accent, calm and friendly. Most callers don't realise it's AI.
She gives a rough ballpark from your manual price list (so the caller has an idea what to expect), then books a free quote visit straight into your diary. Anything not on your list goes straight to a quote visit — she never invents a number. The customer gets a confirmation, you get a push notification, and a draft quote is waiting in QuoteSorted.
Victoria's Smart SMS Fallback kicks in. After a couple of misheards — or if the caller mentions bad signal, a sore throat, accessibility needs, or just prefers text — she politely offers to SMS the booking link so the customer can finish on their own time. Turns a 3-minute struggle into a 45-second pivot. You can customise the SMS wording in Settings.
The booking system itself is included on every QuoteSorted plan — Free and Solo can take bookings via your public link or QR code. Victoria the AI receptionist is only included on Pro and Crew though, so on Free or Solo you'd be answering calls yourself and pasting your booking link manually. Upgrade to Pro to let Victoria handle the calls and book the visits for you.
Up to you — you can be upfront in the greeting (“Hi, I'm Victoria, an AI assistant for PSV Electrical”) or keep it simple (“Hi, it's Victoria from PSV Electrical”). We recommend transparency, but the choice is yours.
Yes — Victoria only picks up when YOU don't answer. Standard 'forward when unanswered' diversion on your mobile means your phone rings first; if you can't get to it, Victoria takes over.
Victoria has a dedicated emergency flow. She listens for trigger words (tripping, no power, leak, gas smell, etc.), confirms it's urgent, quotes your in/out-of-hours fee + hourly rate, takes the customer's details, and pings your mobile with push + SMS. You ring them back as soon as you can.
Two options. (1) You get a 30-day grace period — your number stays active so you can change your mind without missing calls. After that it's released back to Twilio's pool. (2) Want to keep it forever? Just request a free port-out to your own mobile carrier or telecoms provider — takes about 5–10 working days and the number genuinely becomes yours, independent of QuoteSorted.
Yes — 14 days, no credit card. You'll get a real working UK number, full feature access, and 45 minutes of Victoria included for the trial period (matches what's bundled in Pro). If you fall in love and burn through that, you can drop a card on file to keep going seamlessly.
Different industry?
Agricultural repair? Mobile vet? Locksmith? AC engineer? If your business books jobs and handles the odd emergency, the underlying flows already fit. Tell us about your trade and we'll let you know if we cook up a version for you.
Joining 1+ trades who've already raised their hand.