Pro & Crew get a private Admin line alongside your customer line — ring it from your mobile and Victoria flips straight into Owner Mode. Dictate quotes, mark cash payments, chase overdues, fire customer texts — all hands-free, all PIN-locked, all audit-trailed. The 10-hour evening admin tax, gone.
Two numbers, one Victoria.
Your customer line stays clean for booking flows. Your private Admin line jumps you into Owner Mode without a customer ever hearing a PIN prompt — and without you re-PIN-dancing on every call.
10 hr
evening admin you get back
0
screens to tap while driving
100%
audit-trailed + PIN-locked
Owner Mode
PIN authenticated · Phill
Quote sent in
42 sec
Quotes that should have gone out today end up on the dining-room table for a week. Cash payments forgotten by the time you get home. Chasing overdues feels like a second job you never get round to.
Owner Mode does the boring bits between jobs, while you're already in the van.
Victoria sees your caller-ID and asks for your PIN once a day to unlock Owner Mode for read-only stuff (checking the diary, looking up a customer). Anything that touches money — sending an invoice, charging a card, editing prices — re-asks the PIN every single time.
"Add two LED downlights to John's quote." "Mark Sarah paid in cash." "Text Mrs Davies I'm 15 mins late." No commands to memorise.
Every change is read back to you. PIN required for any send/charge/edit. Audit-logged with a 15-second audio clip.
Phill walks out of a quote visit, calls Victoria, dictates the items. Customer has the quote before he turns the engine on.
Victoria
Owner Mode · PIN authenticated
ready to play
Phill walks out of a quote visit, calls Victoria from the van, dictates the line items, and the customer has a written quote before he turns the engine on.
Live transcript
PreviewVictoria
Morning Phill — owner mode, you're in. What can I do?
Every one of these uses your existing data and your existing send flows. Voice is just the new front door — your quotes, invoices, items library, expenses and Google Calendar are unchanged.
"Sarah Chen — one socket with floorboards, two light replacements. Send it."
Walk out of a quote visit, ring Victoria, dictate line items from your items library. She reads back the total — you confirm — customer has it before you turn the engine on.
"Sarah Chen paid £276 cash."
Mark invoices paid the second customers hand the cash over — voice-confirmed, audit-clean, never forgotten on the way home. HMRC sees a tidy trail.
"Read me the overdues — chase Acme and Carter."
Voice readout of every overdue invoice with days late. Pick which to chase, Victoria fires the existing reminder emails. Ten seconds, while the kettle boils.
"Brief me for tomorrow."
Appointments, addresses, pending Screwfix runs — all read out as you brush your teeth. Pulls from your QuoteSorted diary and your Google Calendar (free, two-way sync) so personal blocks like school runs and dentist visits don't ambush you.
"How was today?"
Total invoiced, who paid (and how), quotes sent, what's tomorrow. A briefing for your evening drive home — no phone screen, no app to open.
"Text Sarah I'm fifteen minutes late."
The simplest, most loved feature in the entire system. People remember the tradesperson who sends the heads-up. No PIN — just a voice readback and send.
These don't grab the headlines. But they're the ones you'll quietly rely on every week once your data builds up — every note pinned, every receipt logged, every job remembered makes the next call sharper.
"Log £18.40 fuel from Sainsbury's."
Capture the receipt the second you walk out — fuel, materials, lunch, parking. Lands straight in your Receipts page, ready for the accountant export. No glove-box crumple.
"For John's job I need a 13-amp socket and 3m of T+E."
Pin a per-customer shopping list from the van. Pull up at Screwfix, ask Victoria "What did I need for John's?" — she reads it back. Mark purchased when you're done.
"On Sarah's quote, add a garage consumer unit with 16A and 6A MCB and RCD A type main switch. 4× double sockets and surface backboxes. 1× 1-gang switch and surface backbox. 1× 5ft strip light. Send to Upex for pricing."
Dictate a full materials list straight into the quote's existing materials card, then have Victoria email any of your saved suppliers for pricing — same response link, same 20% markup, same flow as the desktop button. PIN-confirmed before sending.
"Note for Sarah: stopcock under the stairs, dog barks but friendly."
Pin little operational notes to a customer record by voice. Ask for them back next visit — Victoria reads them as you walk up the path.
"What have I done for John Carter?"
Eighteen months of jobs, total billed, anything still outstanding — read out before you knock on the door. Looks like you remember everything.
When a sent invoice needs fixing, Victoria classifies the change and routes it the right way. The original is never quietly altered — your audit trail stays bulletproof, your customer always knows.
Trigger
"Add X to Sarah's invoice."
What happens
Creates a separate follow-up invoice for the new work. Original untouched. Customer email: "Separate invoice for the extra work we discussed."
Trigger
"Take X off Sarah's invoice."
What happens
Issues an HMRC-compliant credit note (CN-NNNN) referencing the original. Customer email: "Refund processed for [item]."
Trigger
"Sarah's invoice is wrong — billed under the wrong job."
What happens
Marks original voided, creates INV-NNNN-R1. 60-second "say cancel" cooling-off. Customer email: "Revised invoice — please disregard the previous."
Voice is convenient. It can't be reckless. Every layer below is non-negotiable.
Caller-ID gets you in. A spoken 4-digit PIN is required for any send, payment-mark, edit, or chase.
Every change is recited back before it commits. "Removing 1× LED downlight, new total £95 — confirm?"
Prices come from your real items library. Victoria can't invent £80 for a £140 line.
Sent invoices older than 30 days are voice-locked. If it's that old, you're going to your laptop anyway.
Every voice-initiated change logs a timestamp, the diff applied, and a 15-second audio clip.
Any change to a sent invoice fires a customer email automatically. Never silent. Never sneaky.
Owner Mode is built into Pro and Crew — wherever Victoria lives, you get to call her too. No separate subscription. Your Owner Mode calls share the same voice-minute allowance as customer calls, and you can top up with a Boost bundle whenever you need to.
Different industry?
Agricultural repair? Mobile vet? Locksmith? AC engineer? If your business books jobs and handles the odd emergency, the underlying flows already fit. Tell us about your trade and we'll let you know if we cook up a version for you.
Joining 1+ trades who've already raised their hand.