Your customers tap your link, describe the problem, attach photos and submit. You get the lead on your phone in seconds — with their address, urgency and out-of-hours fee already calculated.
PSV Electrical
What's wrong?
Your number
Emergency Callouts
Sarah K.
Fuse board trips, half house no power…
Callout fee
£90
Fault finding
£35/hr
It's Sunday night. A customer's boiler dies.They Google their plumber. Voicemail. They call the next number on the list.You just lost the job. And probably the customer for good.
Use one flow, all three, or anything in between. They all feed the same dashboard.
Phone
Your AI receptionist takes the call when you can't. Gathers details, quotes the callout fee, texts you the rest.
About VictoriaLink
Paste /help/your-business on your website, Google Business profile, WhatsApp status — anywhere. Customers self-serve in 30 seconds.
✨ Works even with the AI receptionist switched off.
Dashboard
Every emergency lands on a single dashboard with photos, address, urgency and your out-of-hours fee pre-calculated. Tap to call back.
What your customer experiences — and what hits your phone in seconds.
Victoria, your AI receptionist, picks up the phone and triages the emergency. Or they tap your branded intake link from your website, Google profile or business card QR — no app install, no sign-up.
Your callout fee and hourly rate are displayed clearly so there are no awkward conversations later — they know exactly what they're agreeing to before they submit.
The job lands on your Emergency Callouts dashboard with a 'NEW' badge AND fires straight to your phone as an SMS — full-size photos, address, urgency, all there.
Send a quick ETA from the dashboard. When the job's done, tap 'Create invoice' — customer details, address and callout fee are already there. Just add hours worked and any materials, and it's ready to send.
Fill the form like a customer would. Watch your dashboard light up in real time.Nothing is sent. No account needed. No data stored.
Customer view
What your customer sees at /help/your-business
Your dashboard
What lands on your phone in seconds
Start typing in the form →
Your dashboard updates live
🔒 This demo runs entirely in your browser. Nothing you type is uploaded, stored, or sent.
Pick any slug — /help/psv-electrical, /help/sunny-plumbing — and rename it any time. Looks legit, builds trust.
5MB per photo, up to 5 per emergency. Persisted in object storage — they don't disappear on the next deploy.
You set the in-hours and out-of-hours rates once. We work out which applies and show it on the alert card.
IP rate-limit (5 per hour), honeypot field, MIME whitelist, 5MB cap. No bot can grief your dashboard.
STOP / START / HELP handled per UK ICO + TCPA. Your tradey can reply STOP from the alert SMS, we honour it forever.
Going on holiday? Hit OFF — customers see a polite 'currently unavailable' page. Switch on again any time.
Without QuoteSorted
With QuoteSorted
Trusted across the trades
Join hundreds of tradespeople automating their emergency callouts
Plumbers, gas engineers, electricians and locksmiths across the UK — all running the same branded intake, alerts and AI receptionist setup.
One conversation, end-to-end
From the moment they log the callout to your arrival, every message threads into the same conversation on their phone — so they feel looked-after, never confused.
QSHelp
SMS · iMessage
Thanks Jane, Phill has been notified and will call you as soon as possible.
— Phill @ PSV Electrical
Update status: qs.uk/qs/u/x7k9p2
Hi Jane — Phill is on their way. ETA: 15 min.
— Phill @ PSV Electrical
🚨 Customer marked: GETTING WORSE
“Sparks from the socket — burning smell now”
Hi Jane — Phill is on their way. ETA: 5 min.
— Phill @ PSV Electrical
For the tradey
Need to say more than a quick ETA? The customer's phone number, address and photos are all sitting on your Emergency Callouts dashboard (and in the QSCallout SMS we sent to your phone) — one tap to call them direct.
Industry-typical SMS senders are one-way. QuoteSorted threads intake → ETA → live status updates into a single conversation, so your customers stop chase-calling and you stop juggling messages.
Yes — they're independent toggles. You can run the customer-facing link on its own (perfect if you'd rather answer your own phone), or pair it with Victoria for full 24/7 coverage.
Pro and Crew. The 14-day free trial unlocks everything so you can stress-test it before committing — no card required.
Hardened against it. Per-IP rate limit (5 submissions per hour, shared with photo uploads), a honeypot field, MIME whitelist (images only), 5MB cap per photo. Real customers sail through; bots don't.
The link goes inactive. Customers visiting it see a polite 'not currently accepting emergencies' page — no error, no leaked information. Resubscribe and it's live again instantly.
Yes — Settings → Emergency Callouts → Change link. Pick any slug, or one-tap auto-derive from your company name. Just remember to update anywhere you've pasted the old URL.
Stored in Emergent's persistent object storage with unguessable UUID filenames. They survive container redeploys. Only you (the tradey) and the customer who uploaded them can render them.
Yes. Settings → AI Receptionist → Emergency Callout Handling — set your in-hours window (e.g. Mon–Fri 8am–6pm), the fee outside that window, and the hourly rate. Both flows use the same numbers.
Get a branded customer intake link, a live alerts dashboard, and an optional AI receptionist — all under one Pro subscription.
Already have an account? Sign in